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TrustDice Casino Privacy Policy

At TrustDice Casino, we are committed to protecting your personal information and ensuring complete transparency about how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding the information we gather when you access and use our platform at trustdice.win. By using our services — including creating a TrustDice login, claiming a TrustDice bonus, or participating in any of our promotions — you acknowledge that you have read and understood the practices described in this document.

Who We Are

We operate TrustDice Casino under Satoshi Gaming Group N.V., registered with the Curaçao Chamber of Commerce (number 151832). Our payment processing services are handled by Tahiti Technology Limited (HE 460877), located at 79 Spyrou Kyprianou Avenue, Limassol, Cyprus. We hold a valid gaming licence issued by the Curaçao Gaming Control Board (GCB) under reference OGL/2024/664/0280, granted on 16 July 2024. As your data controller, we take full responsibility for how your personal information is managed across our platform.

Information We Collect

When you register, use our TrustDice app, or interact with our services, we may collect the following categories of personal data:

  • Registration details: full name, date of birth, email address, and username
  • Identity verification documents required under KYC (Know Your Customer) obligations
  • Financial information: payment method details, transaction history, and wallet addresses for crypto payments
  • Technical data: IP address, browser type, device identifiers, and operating system
  • Behavioural data: gaming activity, session duration, and preferences on our platform
  • Communication records: messages sent to our support team via live chat, email, or Telegram
  • Marketing preferences: whether you have opted in or out of receiving promotional communications

Here at TrustDice, we also collect information when you use our referral programme, including data associated with your TrustDice referral code activity and any bonuses you claim, such as a TrustDice no deposit bonus or free spins offers.

How We Use Your Information

Our TrustDice Casino platform uses the data we collect for the following purposes:

  • To verify your identity and process your registration and TrustDice casino login
  • To process deposits and withdrawals across our supported payment methods, including crypto wallets, Visa, Mastercard, Apple Pay, and bank transfers
  • To administer bonuses, including welcome offers, TrustDice bonus codes, and the TrustDice promo code system
  • To manage your participation in our Satoshi Club loyalty programme and track Level Points earned through wagering
  • To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks and responsible gambling requirements
  • To improve our services, personalise your gaming experience, and develop new features
  • To communicate with you about account activity, promotions, and updates — including trust dice promo codes for existing players
  • To detect, investigate, and prevent fraud, cheating, or any other prohibited activities

Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity: processing required to deliver our services and fulfil our obligations to you
  • Legal compliance: obligations imposed by licensing authorities, financial regulators, and applicable law
  • Legitimate interests: improving our platform, preventing fraud, and ensuring security
  • Consent: for marketing communications and optional data processing where required

Cookies and Tracking Technologies

At TrustDice Casino, we use cookies and similar tracking technologies to enhance your experience on our site. These technologies help us remember your preferences, maintain your session, and analyse how our platform is used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may adjust your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

  • Our game providers and technology partners necessary to deliver the 10,000+ games available on our platform
  • Payment processors and financial institutions facilitating your deposits and withdrawals
  • Identity verification and KYC service providers
  • Regulatory and law enforcement authorities when required by law or our licensing obligations
  • Professional advisors including legal and compliance consultants bound by confidentiality obligations

All third parties with whom we share data are contractually required to handle your information securely and in accordance with applicable data protection laws.

International Data Transfers

As an international operator, our TrustDice Casino services are offered to players across multiple jurisdictions. Your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections, to maintain the security and integrity of your personal information.

Restricted Countries

We do not offer our services to residents of certain restricted jurisdictions, including the Netherlands, France, the United Kingdom, Australia, Spain, Singapore, China (including SARs), Sweden, the United States of America (and its dependencies, military bases and territories), Norway, and the Dutch Caribbean Islands. We do not knowingly collect personal data from individuals located in these territories.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In general, we keep account and transaction records for a minimum of five years following account closure, in line with anti-money laundering legislation and our Curaçao GCB licensing requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your data, subject to our legal retention obligations
  • The right to object to or restrict certain types of processing
  • The right to data portability — receiving your data in a structured, machine-readable format
  • The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at compliance@trustdice.win. We will respond to all verified requests within the timeframes required by applicable law.

Security Measures

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our TrustDice platform uses SSL encryption for all data transmissions, and we apply strict internal access controls to ensure only authorised personnel handle sensitive information. While we take every reasonable precaution, no method of electronic transmission or storage is entirely risk-free, and we encourage you to protect your account credentials and TrustDice casino login details at all times.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that we have inadvertently gathered information from a minor, we will delete that data immediately and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you a notification to your registered email address. Your continued use of our platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our compliance team. You can contact us at compliance@trustdice.win for privacy and data protection matters, or at vip@trustdice.win for VIP-related enquiries. Our customer support team is available 24/7 via live chat at trustdice.win, with an average response time of 60 seconds.

Content updated: July 23, 2026